Distribution Process
Again during the period you have any questions, please contact our customer service or send us an 13110904793@163.com
Shipping Times
- All items in stock are processed and shipped within 1 to 3 business days.
- Finished items typically ship within 3 to 5 business days.
- Custom orders typically ship within 15 to 20 business days.
- Shipping via DHL, FedEx, UPS according to product size and weight.
- Your order ships and tracking details will be emailed to you.
Delivery Time
- 3-15 business days
- We offer global express delivery except the following region: Alaska, Hawaii, Puerto Rico, Guam, American Samoa and the US Virgin Islands, Ukrain, India can't arrive。
Possible Reasons Why The Product Has Not Been Shipped
- Need to stock:
The warehouse takes a certain amount of time to pick up and pack the goods for you. Before the goods are ready, the order status will always display "Not Delivered".
- Need to purchase:
Generally, the goods will be purchased and delivered within the expected delivery date. If there is a delay in purchasing, we will notify you of the new expected delivery time by email (click here to view the relevant email content). Please be patient and wait. If you have any questions, once the goods are purchased in place, we will ship the goods for you as soon as possible, and notify you of the new estimated delivery time by email
Where Is My Order?
- By providing tracking details, your order has been processed and shipped. It has left our warehouse. Tracking details usually appear in the shipper's database within 48 hours and point-in-time tracking is usually provided, meaning your order location will be updated and closer to you as it is scanned. Still having delivery issues, please contact us to find out how we can help.
Why Is The Shipping Information Always Not Updated?
- It may be because the third-party distribution company is updating the tracking database, or there is a delay in synchronizing information on the jiutaotao website after the third-party distribution company updates the data.
Do I Need To Pay For Shipping?
The free shipping policy applies to all products on our jiutaotao(note: except for installation tools). And includes customers from all countries and regions. No matter where you are, as long as you purchase any goods on our platform , we will provide you with free transportation services. We will ensure that your goods arrive at your designated address in the shortest possible time.
Should I Need To Pay Taxes and Duties?
- You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may be informed that you have to pay taxes when goods you ordered from us arrive in your country.
- When ordering goods on jiutaotao.com, you are responsible for ensuring that the goods can be legally imported into the destination country/region. The recipient is an importer registered with customs and must comply with all laws and regulations of the destination country.
- We advise you to find out about the local regulations prior to ordering from us. jiutaotao can not give you advice or information about tax rates and customs charges in your country.
- If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
- Customs in some countries require registered importers to provide special certification before releasing the goods. You may need to provide an ID code, such as a passport, ID card, etc.
What Should I Do If My Package Is Lost?
- According to the shipping policy, this means that the person responsible for lost or damaged items lies with the carrier.
- If your package is shown as delivered to the destination but you cannot find him, please locate your package within 24 hours in several ways.
- Check if your delivery address is correct.
- Look for the notification of attempted delivery.
- Check if someone has received the package subsequently.
- Some of the parcels may pass through multiple carriers, check your mailbox to see if you have received other shipping addresses.
- If your package still cannot be found by these means, contact our customer service staff for additional assistance. Jiutaotao will provide you with re-shipment or full refund service. And choose a reliable courier company to provide you with a tracking number to protect your legitimate rights and interests.
Contact Information Of jiutaotao Transportation And Customs Clearance Company
Cancellations
- Cancellation before payment. If you have not yet paid, you do not need to contact our staff to cancel.
- Cancellation after payment. If you have already decided to cancel your order, please contact our staff as soon as possible, because once the normal shipping starts, the order will not be cancelled. If you just have some questions about the order or the product, please contact our staff and suspend the packing first to answer for you.
- Orders cannot be cancelled after they have been sent out.
In addition, if you have any questions about the product or order, please contact our staff to answer your questions in a timely manner, thanks for your support!
- Email: 13110904793@163.com
- Tel:+86 13110904793
Jiutaotao Privacy Policy
This Privacy Policy applies to Jiutaotao, uses, maintains and discloses information collected from users of the Jiutaotao.com website. This privacy policy applies to the Site and all products and services offered by Jiutaotao.If you have any questions about Jiutaotao who have any questions or do you want to contact the relevant personal information processing, please contact our customer service or send emails to 13110904793@163.com.
What Personal Information Do We Collect?
We collect your personal information to provide and continue to improve our products and services.
The types of personal information we collect are as follows:
- Information you provide to us: We receive and store any information you provide us about Jiutaotao services. To learn more about the information we have collected, please click here. "You can choose not to provide some information, but this may prevent you from using some of the Jiutaotao services.".
- Automatically obtained information: We automatically receive and store specific information about your use of Jiutaotao services, such as information about the content and service interactions that you can obtain with Jiutaotao services. Like many other websites, we use cookies and other unique identifiers. "When your web browser accesses the Jiutaotao service or other content provided by or on behalf of us on other websites, we will receive certain information.". To learn more about the information we have collected, please click here.
- Information obtained from other sources: We may receive information about you from other sources, such as obtaining your shipping address and phone number from the applet operator when you use our applet, so that we can deliver the item you purchased to you. To learn more about the information we receive, please click here.
- Personal Sensitive Information: During the process of using Jiutaotao services, we may collect personal sensitive information. For example, when you purchase our overseas goods, we need to collect identification information, including your ID card number, so that the goods you buy can be cleared.
For What Purpose Do We Process Your Personal Information?
We will process your personal information in order to operate, provide, develop, and improve the products and services we provide to our customers. These objectives include:
- Buying and delivery of products and services: We use your personal information acceptance and processing order, delivery of products and services, processing, and payment, and communicate with your orders, products and services and promotional discounts.
- Provide, eliminate failures, and improve Jiutaotao services: We use your personal information to provide functions, analyze performance, repair errors, and improve the availability and effectiveness of Jiutaotao
- Recommended and personalized: We use your personal information to recommend the functions, products and services that you may be interested in, identify your preferences, and make your Jiutaotao service experience personalized.
- Obligation to obey the law: In some cases, we collect and use your personal information to comply with legal provisions. For example, we collect your personal identity information, including your ID number, so that your overseas purchases can clear customs and fulfill our filing obligations.
- Communicate with you: We use your personal information to communicate with you through different channels (such as telephone and email).
- Advertising: We use your personal information to display the features, products and services you may be interested in. We will not use identified personal information to display interest -based advertisements.
- Preventing fraud and credit risk: We use personal information to prevent and detect fraud and abuse to protect the security of our customers, Jiutaotao and others. We may also use the scoring method to evaluate and manage credit risks.
What Is Cookies And Other Identification Codes?
In order to enable our system to recognize your browser or device and provide and improve the Jiutaotao service, we use cookies and other recognition codes.
We use cookies, pixels, and other technologies (collectively referred to as "cookies") to identify your browser or equipment, understand your interests, and provide you with basic functions and services and other uses, including:
- When you log in and use our service, use it to identify you. This allows us to provide you with product recommendations, display personalized content, enable you to use one -click purchase, and provide other customized functions and services.
- Continue tracking items stored in your shopping cart.
- Research and diagnosis to improve Jiutaotao's content, products and services.
- Prevent fraud.
- Improve safety.
- Upload content related to your interest on the Jiutaotao website and third -party website.
- This allows us to measure and analyze the performance of our services.
Jiutaotao's cookies allow you to make full use of some basic functions of Jiutaotao. For example, if you stop or reject our cookies in other ways, you will not be able to add products to your shopping cart, continue checkout, or use any Jiutaotao products and services that need you to log in.
Will We Share The Information Received With Others?
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
About My Information Security
Our system design takes into account your security and privacy.
- We use encrypted protocols and software to protect your personal information security during transmission.
- When we deal with credit card data, we strictly implement the relevant requirements of the data security specification (PCI DSS) of the payment card industry.
- We maintain the collection, storage and disclosure of related physical, electronics, and programming security guarantee for personal information. Our security guarantee procedure means that we may sometimes ask you to provide identity proof before disclosing personal information.
- Our device provides security functions to prevent unauthorized access and data loss. You can control these functions and configure according to your needs.
- It is very important to prevent others from using your password or using your computer or mobile device. Therefore, you should ensure that when you share a computer or mobile device with others, you will immediately exit and log in immediately after use.
What Information Can Jiutaotao Obtain?
Include your name, address, payment method, personal information, key membership, family settings, and website purchase history in the "Your Account" section.
How Long Will We Save Your Personal Information?
We store your personal information so that you can continue to use the Jiutaotao service. We only store within the time necessary for the relevant purpose described in this privacy statement. The law requires storage, otherwise we will inform you in advance. For example, we keep your transaction history so that you can view the past purchasing records (if you need, you can repeat orders) and what address you send the order to.
Acceptance Of Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.For more terms, please refer to Jiutaotao.com website.
